How can I claim money back?

SupportCategory: Pre-sale QuestionsHow can I claim money back?
AvatarDu Fi asked 5 years ago

Hi. I actually do now understand why there is separation between one page and regular templates…as both are same. No need to buy both subscriptions. Thx.

Kelvinadmin Staff replied 5 years ago

Unfortunate, it's not right reason to get money, only problem with our product and we can't solve it, so we can refund without problem, please read our FAQs about refund policy https://ltheme.com/frequently-asked-questions/faqs-pre-sales/<br><br>Thanks for your understanding,

AvatarDu Fi replied 5 years ago

“We offer 7 days money back for any order, it means if you have problem with our product and we can’t solve it, just contact us, so we will send full refund for your order via Paypal.”..so..if I understand it right…I have 7 days to check everything I have paid for?When I was buing it, I just seen this in your page: “We offer a 7 Days Money Back Guarantee, so joining is risk-free! Lifetime template download & support.” Nothing about solving or not solving problem. That´s why I bought both…to see if there is difference. But there is not. So…I bought one thing twice.

Kelvinadmin Staff replied 5 years ago

Onepage template and premium (multi-page) template although has same design, but it different about features. If you want to make simple page with all info and onepage scroll effect, so you can come with Onepage template version. Else, you won’t make onepage style with premium (multi-page) template because it doesn’t include Onepage scroll effect, just explain more for you about features between two packages.

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