Ticket support is DOWN – https://ltheme.com/ticket-support/ is offline

SupportCategory: General QuestionsTicket support is DOWN – https://ltheme.com/ticket-support/ is offline
AvatarA Dasch asked 1 month ago
KelvinKelvin Staff replied 1 month ago

We’re maintaining our system, please back to next 30′
Thank you and so sorry for this trouble you got.

AvatarA Dasch replied 1 month ago

Support page is online again, but I can’t answer to your postings. There is no text area!

AvatarA Dasch replied 1 month ago

where exactly do I find “Template option -> export options”? can you post screenshot? thanks!

KelvinKelvin Staff replied 1 month ago

What Joomla template are you using? Template options, you can find it via Admin > Extension > Template > [LT Template], it’s template option.

AvatarA Dasch replied 1 month ago

I’m using LT Optic. If I go to Extension -> Template then I see 4 templates. I click on “Lt_optik Details and Files” but can’t find any “template option” button or link. Please post screenshot, thanks!

KelvinKelvin Staff replied 1 month ago

Hello,

Template Options is Template Settings, when you got o LT Optik via Extension > Template, it’s Template Options.

AvatarA Dasch replied 1 month ago

again, I can’t see it! can you PLEASE post a screenshot or something. thanks!

KelvinKelvin Staff replied 1 month ago

See my screenshot https://www.dropbox.com/s/mjofjxilxc98vnk/11.png?dl=0

AvatarA Dasch replied 1 month ago

this is how it looks at client website: https://www.dropbox.com/s/dpv0kl9kpf50uz9/export.png?dl=0

AvatarA Dasch replied 1 month ago

(also please fix you support ticket system. I’m not able to answer there. no text field visible!)

KelvinKelvin Staff replied 1 month ago

Please copy file ‘templateDetails.xml’ at root of template source code in your website, and replace this file in your hosting of your client website.

AvatarA Dasch replied 1 month ago

ok, thanks. That worked. I could transfer rtemplate settings to client. I still have some issues i don’t want to discuss publicly. How can I reach you? I see your answers in ticket system but cant answer nor create a new ticket. https://www.dropbox.com/s/rkkkkbhh75y7fpn/1.png?dl=0 https://www.dropbox.com/s/1xk576ysm0ev70g/2.png?dl=0

KelvinKelvin Staff replied 1 month ago

Yes, thank you, we’re maintaining editor for Ticket system to new editor.
You can reach me direct to email [email protected]
So sorry for trouble with community on today.

1 Answers
KelvinKelvin Staff answered 1 month ago

Ticket system alraedy maintained successfully. Now you can use ticket system beside forum support system.
—- FYI —–

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