Two factor authentication problem

SupportCategory: Joomla! Template QuestionsTwo factor authentication problem
AvatarRoman Ulzetuev asked 1 year ago

Hi! Can’t get into administrator page.
I have lost my phone with secret key but remember Username and password. How can I disable Two factor authentication to get into site back end?
My domain is “undermanagement.ru”. Can you help? I can give you Username and password if it works. 
 
Best regards. 
PS. Why don’t your templates open up?  When I try to view live demo for a new Template – any, it just doesn’t find a page and can’t open it. 

AvatarRoman Ulzetuev replied 1 year ago

This error occur: ERR_CONNECTION_TIMED_OUT

AvatarRoman Ulzetuev replied 1 year ago

Tried to view on 3 browsers and the same

KelvinKelvin Staff replied 1 year ago

You can uninstall plugin called “twofactorauth” by rename it, follow this guide https://joomla.stackexchange.com/questions/20877/how-can-i-reset-two-factor-authentication-on-my-joomla-site

For our demo sites issue, can you let me know details link? It’s very important if it’s issue with our live demo. Thank you!

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