Top 10 Best Jomla Help Desk Extension In 2019
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As you know, communication plays an important role when you run an online business because it helps your customers have a better understanding of your product. In order to do this easily, installing an extension is a perfect solution. Today, in this collection, we provide you top best Joomla Help Desk Extension that may help you to choose the best one.

1. UVDesk – Helpdesk Ticket System [Free Download]

UVDesk - Helpdesk Ticket System

This Joomla Help Desk Extension helps you to integrate the UVdesk system to the Joomla store. Moreover, you can use this to ass Merchant to your site so that your customers can visit your online store and generate a ticket for any investigation.

Provided features:

  • Integrates UVdesk
  • Delete any Ticket
  • Search any specific ticket using various properties
  • Filter tickets based on various properties
  • Detailed information about the ticket
  • Filter ticket based on customer
  • And more

Highlights:

  • Self-intuitive
  • Well documented
  • Outstanding support

2. JV-HelpDesk [Free Download]

JV-HelpDesk

This extension provided you professional and powerful ticket support for your customers. Because of being deeply integrated with Joomla. this extension allows you to edit BBcode, reply Email as well as offer advanced ACL,  Multilingual support and so on.

Provided features:

  • Auto Close Tickets
  • Notification to Whatsapp group
  • Easily and Heavily Customizable
  • Migrate from other Ticket Systems
  • Extremely Safe for Customers
  • Unlimited Categories
  • Access Control Permissions
  • Assign and Re-assign tickets
  • And more

Highlights:

  • Impressive support
  • Customer friendly
  • Easy and high quality

3. JS Support Ticket [Free Download]

JS Support Ticket

This extension provides you a dedicated and professional ticket support systems for your customer. It is also completely integrated with Joomla sites with really beautiful and modern design. Moreover, JS Support Ticket includes a number of features and eye-catching layout.

Provided features:

  • Ticket Priorities
  • User Reports & Stats
  • Unlimited Tickets
  • Email Notifications
  • Customizable Email Templates
  • Support Multi-language & RTL
  • User Reports & Stats
  • Powerful search filters
  • And more

Highlights:

  • Easy to implement
  • Good documentation
  • Sufficiently comprehensive

4. Helpdesk Pro [Paid Download]

Helpdesk Pro

This is a professional Joomla Ticket Support Extension that was developed by Ossolution Team. Moreover, it includes a number of powerful features, effective support as well as modern interface. It also allows you to generate ticket support easily without any coding knowledge.

Provided features:

  • Different ticket filter options
  • Allow public users to submit a ticket
  • Pre-defined replies
  • Create tickets from contact emails
  • Flexible config options
  • Multiple attachments per ticket
  • Community Builder integration
  • And more

Highlights:

  • Quick responses
  • Excellent value for money
  • Simple front-end users

5. RSTickets!Pro [Paid Download]

RSTickets!Pro

This Joomla Help Desk Extension provides you an effective tool to generate a professional help desk system to your sites so that your customers will have a great experience with your products. It also includes a tone of robust powerful features that help you to increase your success.

Provided features:

  • Knowledgebase
  • Customize email messages
  • Priority levels
  • Predefined searches
  • Manage your customers’ issues
  • Three ways to view a ticket
  • Customize each department
  • Notify customers of inactivity
  • And more

Highlights:

  • Rich functionality
  • Clear descriptions
  • Easy to use and implement

6. JSP Tickets [Paid Download]

UVDesk - Helpdesk Ticket System

This extension gives you a helpdesk support ticket for both your Joomla customers and registered users. Admin is able to set extension kinds of files to be loaded as well as allocate various user group in JSP Helpdesk Support Ticket. Moreover, your users are able to insert different kinds of attachments to the support tickets.

Provided features:

  •  Tickets Percentage pie chart
  •  Monthly categories graph
  •  Ticket Status Graph
  •  Top 5 Users
  •  Detailed Ticket Analysis

Highlights:

  • User-Friendly features
  • Good and Quick Support

7. JTag Help Desk [Paid Dowload]

JTag Help Desk

This Joomla Ticket Support Extension provides webmasters a tool to arrange their incoming contact investigation and their  FAQ knowledge base. Moreover, you can also generate a multitude of issue group for inquiry form as well as a knowledge base.

Provided features:

  • Integrated Skype
  • Captcha Integration
  • Automatically save information
  • Create a multitude of issue categories
  • Positive/Negative user rating
  • Switch on/off form fields
  • Help info tool-tip and mandatory status
  • Send a reply to existing inquiries directly

8. BeestoHelpDesk [Paid Download]

BeestoHelpDesk

BeestoHelpDesk is an extension that assists you to manage your business in an efficient way with a number of features. This extension is very easy to use; therefore, when using it, you can have a chance to experience managing your customer support issues without any difficulties.

Provided features:

  • E-mail notifications
  • Publish or unpublish content
  • Detailed reports of all help desk events
  • Regarding knowledgebase section
  • Create a category without limitations
  • And more

9. obHelpDesk [Paid Download]

obHelpDesk

This is a powerful Joomla Ticket Support Extension that your clients can request support through Help Desk Tickets and your staffs can contact with customers much more easily. This tool helps staff to save a lot of time as well as make support for customer easier.

Provided features:

  • Statistic with Graphic Charts
  • Super Help Desk Dashboard
  • View customer profile
  • Customer Profile page
  • FAQs/Knowledgebase integration
  • Custom Fields for each department
  • One click report to Mantis Bug Tracker
  • Super Help Desk Dashboard
  • And more

 

10. JE Ticket System [Paid Download]

JE Ticket System

This Joomla Help Desk Extension allows you to give support for your customers in an easy way. Moreover, the document is divided into 3 tasks of each user: Register user task, Administrator Task, Ticket Manager task that help everyone can know their task clearly.

Provided features:

  • All system mail template change from the back-end
  • The user need support than generate the ticket
  • 100%MVC Structure and SEF/SEO support
  • User-related with the Jomsocial

In conclusion

We hope that this collection is helpful for you. If you have any questions, don’t hesitate to leave a comment below. And if you find it useful, don’t forget to share with your friends!

Moreover, you can refer to free Joomla templates to support customers efficiently.

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