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Come and select the best Joomla Help Desk Extension to support your customers!

As you know, communication plays an important role when you run an online business because it helps your customers have a better understanding of your product. In order to do this easily, installing an extension is a perfect solution. Today, in this collection, we provide you top best Joomla Help Desk Extension that may help you to choose the best one.

JV-HelpDesk [Free Download]

JV-HelpDesk

This extension provided you professional and powerful ticket support for your customers. Because of being deeply integrated with Joomla. this extension allows you to edit BBcode, reply Email as well as offer advanced ACL,  Multilingual support and so on.

Provided features:

  • Auto Close Tickets
  • Notification to Whatsapp group
  • Easily and Heavily Customizable
  • Migrate from other Ticket Systems
  • Extremely Safe for Customers
  • Unlimited Categories
  • Access Control Permissions
  • Assign and Re-assign tickets
  • And more

Highlights:

  • Impressive support
  • Customer friendly
  • Easy and high quality

JS Support Ticket [Free Download]

JS Support Ticket

This extension provides you a dedicated and professional ticket support systems for your customer. It is also completely integrated with Joomla sites with really beautiful and modern design. Moreover, JS Support Ticket includes a number of features and eye-catching layout.

Provided features:

  • Ticket Priorities
  • User Reports & Stats
  • Unlimited Tickets
  • Email Notifications
  • Customizable Email Templates
  • Support Multi-language & RTL
  • User Reports & Stats
  • Powerful search filters
  • And more

Highlights:

  • Easy to implement
  • Good documentation
  • Sufficiently comprehensive

Helpdesk Pro [Paid Download]

Helpdesk Pro

This is a professional Joomla Ticket Support Extension that was developed by Ossolution Team. Moreover, it includes a number of powerful features, effective support as well as modern interface. It also allows you to generate ticket support easily without any coding knowledge.

Provided features:

  • Different ticket filter options
  • Allow public users to submit a ticket
  • Pre-defined replies
  • Create tickets from contact emails
  • Flexible config options
  • Multiple attachments per ticket
  • Community Builder integration
  • And more

Highlights:

  • Quick responses
  • Excellent value for money
  • Simple front-end users

RSTickets!Pro [Paid Download]

RSTickets!Pro

This Joomla Help Desk Extension provides you an effective tool to generate a professional help desk system to your sites so that your customers will have a great experience with your products. It also includes a tone of robust powerful features that help you to increase your success.

Provided features:

  • Knowledgebase
  • Customize email messages
  • Priority levels
  • Predefined searches
  • Manage your customers’ issues
  • Three ways to view a ticket
  • Customize each department
  • Notify customers of inactivity
  • And more

Highlights:

  • Rich functionality
  • Clear descriptions
  • Easy to use and implement

JSP Tickets [Paid Download]

UVDesk - Helpdesk Ticket System

This extension gives you a helpdesk support ticket for both your Joomla customers and registered users. Admin is able to set extension kinds of files to be loaded as well as allocate various user group in JSP Helpdesk Support Ticket. Moreover, your users are able to insert different kinds of attachments to the support tickets.

Provided features:

  •  Tickets Percentage pie chart
  •  Monthly categories graph
  •  Ticket Status Graph
  •  Top 5 Users
  •  Detailed Ticket Analysis

Highlights:

  • User-Friendly Features
  • Good and Quick Support

BeestoHelpDesk [Paid Download]

BeestoHelpDesk

BeestoHelpDesk is an extension that assists you to manage your business in an efficient way with a number of features. This extension is very easy to use; therefore, when using it, you can have a chance to experience managing your customer support issues without any difficulties.

Provided features:

  • E-mail notifications
  • Publish or unpublish content
  • Detailed reports of all help desk events
  • Regarding knowledgebase section
  • Create a category without limitations
  • And more

Highlights:

  • Well document
  • Easy to use
  • Nice

JE Ticket System [Paid Download]

JE Ticket System

This Joomla Help Desk Extension allows you to give support for your customers in an easy way. Moreover, the document is divided into 3 tasks of each user: Register user task, Administrator Task, Ticket Manager task that help everyone can know their task clearly.

Provided features:

  • All system mail template change from the back-end
  • The user need support than generate the ticket
  • 100%MVC Structure and SEF/SEO support
  • User-related with the Jomsocial

Highlights:

  • Comprehensive
  • Great support
  • Awesome

Shack HelpScout[ Paid Download]

Help Scout is one of the most popular and user-friendly ways to provide customer support. With the Shack HelpScout extension, you can closely integrate Help Scout with Joomla. Check it out!

Provided features:

  • Display Help Scout forms for customers
  • Show all the conversations for each user
  • Display customer information inside Help Scout
  • Easily connect with Help Scout

Highlights:

  • Nice extension
  • Powerful
  • Easy to use and implement

JoomTickets[ Paid Download]

JoomTickets is a Joomla component that allows your customers to submit their issues and queries about your website, products, or services. It is a simple, responsive, and powerful customer support interface. There are many significant features waiting for you to discover.

Provided features:

  • a have n number of tickets and categories
  • Can assign – user/manager to handle tickets of any category
  • Having options for e-mail and attachment
  • Customizable e-mail template options
  • Static and customizable templates
  • Template colors/background colors can be customized

Highlights:

  • Mobile responsive
  • Easy to use
  • Great support

Paldesk[ Paid Download]

Customer engagement is no longer a series of one-off experiences. This is why interaction in real-time is so important for your business. Check it out!

Provided features:

  • Predefined Answers
  • Set working hours
  • Smart Chat Routing
  • Manual Chat Transfer
  • Customizable Chat Widget Design
  • Compatible with Chrome, Firefox, Safari and Microsoft Edge

Highlights:

  • Fully responsive
  • Great support
  • Comprehensive

In conclusion

We hope that this collection is helpful for you. If you have any questions, don’t hesitate to leave a comment below. And if you find it useful, don’t forget to share with your friends!

Moreover, you can refer to free Joomla templates to support customers efficiently.

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  • Kelvin - Marketing manager at Ltheme.
  • Hello everyone! My name is Kelvin (Tu Vo) – I’m Founder & CMO at Ltheme. I have more than 10 years in Joomla! & WordPress development, more than 4 years in Digital Marketing, SEO specialist. Everyday I make some blogs for Joomla! and WordPress, support everyone with building beauty websites based on this CMSs, help everyone from Joomla Support Board as Joomla Guru role in forum support. You can reach me at Contact page (title: @Kelvin), or my personal social profile Facebook | LinkedIn.

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