FAQ’s Pre-sales

Can I use Free template version for my customer's website?

Yes, you can use it! We provide Free version for all templates we have, you can build content by yourself from Free template install package. Go to PROs version if you want to save development time with a quickstart package, enjoy unlimited features and remove copyright information. Price for PRO STANDARD version starts only from $19.

Where can I download template after having purchased?

You have two ways to download templates:

1/ If you haven’t registered with us during checkout, you can download template via notification email after purchasing, please also check ‘Spam’ box because sometimes our email reaches to this box instead of ‘Inbox’. At this case, download link will be expired within 24 hours, so don’t miss it. Note: you can contact us to ask about creating your account in Customer Area.

2/ If you already registered with us, so you can Login to Customer Area, so you can see your order and download it after checkout.

Can I use your themes on multiple sites?

It depends on your package plans. With personal license, you can use it for one domain; with Pro Standard license, you can use it up to 3 domains; and with Pro Unlimited license, you can use it for unlimited domains.

About Membership package, you can use all templates for unlimited domains you want.

Will you help me install template?

With Pro Unlimited and Membership package, we offer Free Install Service for one domain (with more domains, you need to order Install Service). Another packages (includes Personal, Pro Standard packages), you must follow an instruction from us and install it by yourself. Don’t worry, we have clear instruction and document to save your time!

How about the Support Service?

We provide support service via our Forum Support System and Ticket Support System. Please don’t hesitate to submit new support question if you have any problems or need assistant. Your request will be answered within 12 – 24 hours. We’re very happy to help you solve problem that you got with our products.

Which Joomla! version do you support?

Our templates are compatible with Joomla! 2.5 and Joomla! 3.x. We strongly recommend you use Joomla! 3.x for your new website because our Quickstart package is only created for Joomla! 3.x. We keep the latest update for our template with latest Joomla! version.

Which WordPress version do you support?

All themes from us support WordPress at the latest version. We keep updating our templates with the latest WordPress version also.

Is L.THEME template support mobile/tablet display?

Sure! All templates from L.THEME supports mobile/tablet devices with responsive layout based on Bootstrap CSS library. It means your site has a good layout display whenever viewed by mobile/tablet devices.

What if I need customization task for template ?

We also provide customization task for templates, just fill the desc for your project, let us know which template you want to use and your content, so we will review and inform the most reasonable cost for your project! Very attractive price as well!

How about refund policy?

We offer 30 days money back for your order, it means if you have problem with our product that we can’t solve it it, just contact us, so we will send full refund for your order!

How about the Membership Packages?

Currently, we have 4 memberships packages include Premium Joomla! Membership, Onepage Joomla! Membership, Premium WordPress Membership, Onepage WordPress Membership. When you join each membership, you can get access to all templates from that membership template listings.

How much time can I get support service?

We offer 1 year support for all packages. After one year, you can contact us again to renew your order with 50% discount.

What's difference between Premium template and Onepage template?

Premium template is multi-page template style with normal link between content.

Onepage template is single-page template style with single (1) layout content.

What is Install Service?

Install service is one of our services, which is included in Pro Unlimited package ($39) for every template at LTHEME. If you buy this service separately, it will cost $25.
Our install service helps to save your time for installing template, all you just need to do is sending your site FTP, hosting cPanel, and database info to https://ltheme.com/ticket-support/, our technical support will install the template you bought to your site as soon as possible.

Notice: This service is only able to process on hosting

Do your templates support General Data Protection Regulation (GDPR)?

We do not support GDPR available in our templates because we just mainly provide template style. If you want to get your site GDPR-ready, after installing our template, you just need to install the extension EU e-privacy Directive. It is completely free.

What system requirements should I have to install Quix Page Builder?

Joomla Version

To run Quix Page Builder smoothly, you should have Joomla version from 3.4.2 and later.

PHP Version

Quix Page Builder has been developed to be accessible with PHP 5.6.31+. You should install this PHP 5.6.31+ before having Quix installation or your site will have some unexpected problems.

PHP extension – Client URL enabled (cURL)

With cURL you can connect to other URLs as well as using their response for your code. This is a must-have requirement if you want to install Quix.

PHP extension – ctype enabled

This is also an important requirement for Quix. This extension offers functions for checking characters in a string is of a correct type or not.

Maximum Size

You should have these both post_max_size & max_upload_size bigger than 5MB.

Requirements for Web Browsers

We recommend these requirements for Quix back-end administration:

Google Chrome 41+
Safari 8+
Opera 28+
Firefox 36+

MySQL 5.6 or later

New version 2.0 of Quix works on MySQL 5.6. Please make sure that you have installed this version.

Memory Limit

For running a Joomla site, memory limit is 128MB while websites often use many extensions with pages in high memory.

Device

Currenly you have to use desktop to install and edit Quix, it is impossible to do on mobile devices.

How about license for pictures on demo content?

All pictures used in our templates are under Creative Commons Zero (CC0), so you can use it without any issues.

What payment methods that we're accepting?

Right now we accept payment gateways:

Paypal (Paypal Balance only, not load from Credit Cards)
Visa/Credit/Master Cards (verified by 2Checkout): Automatic verify your order after 1-2 minutes.
Skrill: If you want to pay via Skrill, just send money (after discounted if you have discount code) to our email, and make a note for payment is your Email that you registered with us during checkout with Free version. So, we will update your order to PRO or Membership. Contact Us via chatbox so we will send you payment info.
Payoneer: The same with Skrill payment above.

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