FAQ’s Pre-sales
Can I use Free template version for my customer's website?
Where can I download template after having purchased?
You have two ways to download templates:
1/ If you haven’t registered with us during checkout, you can download template via notification email after purchasing, please also check ‘Spam’ box because sometimes our email reaches to this box instead of ‘Inbox’. At this case, download link will be expired within 24 hours, so don’t miss it. Note: you can contact us to ask about creating your account in Customer Area.
2/ If you already registered with us, so you can Login to Customer Area, so you can see your order and download it after checkout.
Can I use your themes on multiple sites?
It depends on your package plans. With personal license, you can use it for one domain; with Pro Standard license, you can use it up to 3 domains; and with Pro Unlimited license, you can use it for unlimited domains.
About Membership package, you can use all templates for unlimited domains you want.
Will you help me install template?
How about the Support Service?
Which Joomla! version do you support?
Which WordPress version do you support?
Is L.THEME template support mobile/tablet display?
What if I need customization task for template ?
How about refund policy?
How about the Membership Packages?
How much time can I get support service?
What's difference between Premium template and Onepage template?
Premium template is multi-page template style with normal link between content.
Onepage template is single-page template style with single (1) layout content.
What is Install Service?
Install service is one of our services, which is included in Pro Unlimited package ($39) for every template at LTHEME. If you buy this service separately, it will cost $25.
Our install service helps to save your time for installing template, all you just need to do is sending your site FTP, hosting cPanel, and database info to https://ltheme.com/ticket-support/, our technical support will install the template you bought to your site as soon as possible.
Notice: This service is only able to process on hosting
Do your templates support General Data Protection Regulation (GDPR)?
What system requirements should I have to install Quix Page Builder?
Joomla Version
To run Quix Page Builder smoothly, you should have Joomla version from 3.4.2 and later.
PHP Version
Quix Page Builder has been developed to be accessible with PHP 5.6.31+. You should install this PHP 5.6.31+ before having Quix installation or your site will have some unexpected problems.
PHP extension – Client URL enabled (cURL)
With cURL you can connect to other URLs as well as using their response for your code. This is a must-have requirement if you want to install Quix.
PHP extension – ctype enabled
This is also an important requirement for Quix. This extension offers functions for checking characters in a string is of a correct type or not.
Maximum Size
You should have these both post_max_size & max_upload_size bigger than 5MB.
Requirements for Web Browsers
We recommend these requirements for Quix back-end administration:
- Google Chrome 41+
- Safari 8+
- Opera 28+
- Firefox 36+
MySQL 5.6 or later
New version 2.0 of Quix works on MySQL 5.6. Please make sure that you have installed this version.
Memory Limit
For running a Joomla site, memory limit is 128MB while websites often use many extensions with pages in high memory.
Device
Currenly you have to use desktop to install and edit Quix, it is impossible to do on mobile devices.
How about license for pictures on demo content?
What payment methods that we're accepting?
Right now we accept payment gateways:
- Paypal (Paypal Balance only, not load from Credit Cards)
- Visa/Credit/Master Cards (verified by 2Checkout): Automatic verify your order after 1-2 minutes.
- Skrill: If you want to pay via Skrill, just send money (after discounted if you have discount code) to our email, and make a note for payment is your Email that you registered with us during checkout with Free version. So, we will update your order to PRO or Membership. Contact Us via chatbox so we will send you payment info.
- Payoneer: The same with Skrill payment above.
