Please read some FAQs first, so you can find your answer quickly.
Can I use Free template version for my customer’s website?
Yes, you can use it! We provide Free version for all templates we have, you can build content by yourself from Free template install package. Go to PROs version if you want to save development time with a quickstart package, enjoy unlimited features and remove copyright information. Price for PRO STANDARD version starts only from $29.
What payment methods that we’re accepting?
We’re partner with Paypro Global, so you can pay via Paypro Global link with Paypal or Credit cards.
Where can I download template after having purchased?
You have two ways to download templates:
1/ If you haven’t registered with us during checkout, you can download template via notification email after purchasing, please also check ‘Spam’ box because sometimes our email reaches to this box instead of ‘Inbox’. At this case, download link will be expired within 24 hours, so don’t miss it. Note: you can contact us to ask about creating your account in Customer Area.
2/ If you already registered with us, so you can Login to Customer Area, so you can see your order and download it after checkout.
Can I use your themes on multiple sites?
It depends on your package plans. With personal license, you can use it for one domain; with Pro Standard license, you can use it up to 3 domains; and with Pro Unlimited license, you can use it for unlimited domains.
About Membership package, you can use all templates for unlimited domains you want.
Will you help me with template installation?
With Pro Unlimited and Membership package, we offer Free Install Service for one domain (with more domains, you need to order Install Service). Another packages (includes Personal, Pro Standard packages), you must follow an instruction from us and install it by yourself. Don’t worry, we have clear instruction and document to save your time!
How about the Support Service?
We provide support service via our Ticket Support System. Please don’t hesitate to submit new support question if you have any problems or need assistant. Your request will be answered within 12 – 24 hours. We’re very happy to help you solve problem that you got with our products.
Which Joomla! version do you support?
Our templates are compatible with Joomla! 3.10.x and Joomla! 4.x. We strongly recommend you use Joomla! 4.x for your new website because our Quickstart package is only created for Joomla! 4.x. We keep the latest update for our template with latest Joomla! version.
Which WordPress version do you support?
All themes from us support WordPress at the latest version. We keep updating our templates with the latest WordPress version also.
Is L.THEME template support mobile/tablet display?
Sure! All templates from L.THEME supports mobile/tablet devices with responsive layout based on Bootstrap CSS library. It means your site has a good layout display whenever viewed by mobile/tablet devices.
What if I need customization task for template ?
We also provide customization task for templates, just fill the desc for your project, let us know which template you want to use and your content, so we will review and inform the most reasonable cost for your project! Very attractive price as well!
How about the Membership Packages?
Currently, we have 3 memberships packages include Joomla! Membership, WordPress Membership, and all-in-one DEV (both Joomla! & WordPress). When you join each membership, you can get access to all templates from that membership template listings.
How much time can I get support service?
We offer 1 year support for all packages. After one year, you can contact us again to renew your order with 50% discount.
What’s difference between Premium template and Onepage template?
Premium template is multi-page template style with normal link between content.
Onepage template is single-page template style with single (1) layout content. You can use this template style to build Landing page website.
What is Install Service?
Install service is one of our services, which is included in Pro Unlimited package ($49) for every template at LTHEME. If you buy this service separately, it will cost $25.
Our install service helps to save your time for installing template, all you just need to do is sending your site FTP, hosting cPanel, and database info to Ticket Support, our technical support will install the template you bought to your site as soon as possible.
Notice: This service is only able to process on hosting
Do your templates support General Data Protection Regulation (GDPR)?
You just install GDPR plugins
Joomla! => https://extensions.joomla.org/extension/gdpr/
WordPress => https://wordpress.org/plugins/gdpr-cookie-compliance/
How about license for pictures on demo content?
All pictures used in our templates are under Creative Commons Zero (CC0), so you can use it without any issues.
How about refund policy?
We offer 30 days money back for your order, it means if you have problem with our product that we can’t solve it it, just contact us, so we will send full refund for your order!
If you have other questions, feel free to contact us.
