Ticket Support

We just moved to a new Ticket System with more dedicated and professional for our clients. If you still have tickets from the old system that have not been resolved yet, please continue your issue by submitting a NEW ticket. We will come and help you shortly.

If you have any technical issue that you need to be resolved, before submitting ticket to our technical support, please refer to our Portal Document System section to see if there’s a solution for you there. In case your problem is not mentioned, please feel free to submit a ticket, our technical support staffs always ready to solve all of your problems. It’s our pleasure to be with you!

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If you need Quickstart installation service, you can request this service, just provide your domain and hosting cpanel login, so we help.

Our time is GMT +7, your ticket will be response on 1-3 hours during our working time, extend up to 12 – 24 hours when you submit over our time.

*** Note ***

In order to get fast support from our team, please provide site address and admin login (it’s private info and only You and our staff can see it), After solve problem, you can change the password.

In case you’re working on Localhost (your PC), please provide details with screenshots about problems.

*** Happy with our support service? Make a donation with a cup of coffee or a Pizza to our Support Team ***

How to register account for Ticket Support Service?

You can’t register account via this Ticket Support page, only when you download any templates (Free) or purchase PRO version of templates, or join membership, so you can register account during checkout, then you can use this account for this dedicated Ticket Support system.

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