Ticket support
Technical help with our Joomla templates and WordPress themes. Open a ticket below and you get an instant first answer, then a person from our team follows up.
How the desk works
When you submit a ticket, our help desk drafts an answer straight away using AI, based on your question and our documentation. A member of our team then reads the ticket and follows up, correcting or completing that answer. Billing and licence questions skip the AI step and go straight to staff.
Help us help you
Include the template name, your site address, what you expected and what happened. Links to screenshots save a lot of back and forth.
Our team works Monday to Friday, 8:00 to 17:30 (GMT+7).
Before you open a ticket
Many setup questions are covered in the Joomla video tutorials, the WordPress video tutorials and the documentation on doc.ltheme.com.
Open a ticket and our AI assistant will answer straight away from our documentation. If that does not solve it, one click sends your ticket to a person on our support team.
- We work in GMT+7. A person usually replies within 1-3 hours in our working time, or 12-24 hours if you write outside it.
- Many answers are already in our documentation.
- Want us to set up a template for you? See our installation service.
Sign in to your LTheme account
Use the account you used to buy or download from ltheme.com.
Sign in without a password
Bought from LTHEME but never set a password? Enter the email you used at checkout and we will send you a one-time sign-in link.