Recently, there are a large number of WordPress Support Plugins on the market which may make you feel difficult for you to know which is the best plugin for your WordPress website. Don’t worry about that. Today, we would like to bring you a list of easy-to-use and effective WordPress Support Plugins that we found out and selected based on the review and votes of many users. So, it’s time for you to explore the collection.
The importance of using the WordPress Support Plugins
When running a business website, you absolutely need a support module so that you can answer any questions from your customers. Thanks to this, you can boost your conversion rate and gain more satisfaction from your users. For these reasons, installing a support module is your necessary task. Let’s take them out.
Top Excellent WordPress Support Plugins
WP Live Chat Support
Here is a great WordPress Support plugin that is really suitable for small businesses. It provides you a complete functional live chat for your site so that you can improve your conversion rate. Using this plugin also allows you to communicate with or customers in a direct way to answer every question of them.
Provided features:
- Change the colors of the live chatbox
- Fully responsive admin chat dashboard
- Most popular WordPress chat plugin
- Fully functional live chat plugin
- Unlimited simultaneous live chats
- Live chat directly with your visitors
- Offline messages are now stored
- 6 predefined live chatbox themes
- And more
Highlights:
- Excellent
Provide Support Live Chat
This is a great WordPress Support Plugin that provides your customers with instant assistance through live chat and it also allows you to control and navigate them effectively through your site. Moreover, this plugin is also completely compatible with WordPress site so that you can use it well.
Provided features:
- Placing a chat button and a chat window
- Adding a live chat button to a sidebar as a widget
- Ability to utilize shortcodes
- Custom live chat images hosted on your server
- Add a text live chat link instead of a graphics one
- Choose which pages and posts
Highlights:
- Works perfectly
- Working without a problem
- Responsive and helpful
JS Help Desk (formerly JS Support Ticket)
Here is a great WordPress Live Chat Plugin that offers you a web-based customer support system. Using this plugin allows your customers to generate a ticket which is from the front end. Besides, this plugin also enables administrators to generate a ticket instead of users.
Provided features:
- HTML editor for ticket issue
- Notifications and Auto-responder on new ticket creation
- Fully responsive design for front-end and admin
- Front-end ticket creation
- Visitor/Guest can create a ticket from front-end
- Support icon for front-end with various position options
- Admin creates a ticket for behalf on any user
- Multiple file attachments for ticket and reply
- Admin can modify the email text easily
Highlights:
- Quick and adaptative
Awesome Support – WordPress HelpDesk & Support Plugin
Here is a great WordPress Support Plugin that includes a number of features so that you can use it more effectively. Thanks to this plugin, your users can also send their questions to you quickly and you can answer their query easily. This plugin also consists of a documentary video that helps your users have a clear understanding of your products.
Provided features:
- E-mail notifications
- Restricted access
- File upload
- Multiple departments
- Custom fields
- Terms & conditions
- Old tickets
- Tickets waiting on you
- Agent Collaboration
- Sorting And Filtering
Highlights:
- Awesome
- Great plugin
- Great for small business
SupportCandy
This WordPress Support Plugin provides you a great helpdesk ticket system that includes a lot of powerful features. It is very popular among users with more than 10,000 accounts and it is also very user-friendly and easy to configure. Moreover, Support Candy plugin also has unlimited tickets that enable you to generate as much as the number of tickets that you want.
Provided features:
- GDPR Compatible
- Unlimited Tickets
- Unlimited Agents
- Ajax functionality
- Front-end & Backend interface for agents
- Guest Tickets
- File Attachments
- Responsive Design.
- Agent Only fields (Fields visible only to agents in ticket)
- Private Notes
- Ticket Form
Highlights:
- Ergonomic
- Useful
- Simple and functional
Live Chat – Live support
This WordPress Support Plugin provides you a great live chat tool that you can allow customers to send you any questions. Moreover, this plugin is also completely compatible with WooCommerce sites and you can also chat with your customers in an easy and quick way. Thanks to this, you can also raise your conversion and follow your web traffic easily.
Provided features:
- Chat/operators statistics and metrics
- Geolocation data from visitors
- Block/unblock visitors
- Live chat widget language customization
- Sound / Desktop notifications for new chats
- Sound notification for new visitors
- Offline live chat form, when you are not online
- Pre-Chat form
- Live Chat shortcuts
- Set animations to the live chat widget
- Draggable live chat widget
- Live Chat attention grabbers
- Send emoticons
Highlights:
- Excellent plugin
REVE Chat – WP Live Chat Support plugin
REVE Chat is a multi-channel cloud based live chat software plugin that provides real-time assistance to your website visitors for better customer support, service and boosts sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
Provided features:
- Voice/ Video Chat
- Co-browsing
- Facebook Messenger
- Viber Messaging
- Screen sharing
- Real-time Visitor Analytics
- Department Management
- Auto Triggers
- Chat Monitoring
- Mobile live chat applications
- Live Chat Benefits
Highlights:
- Best Support
- Works as described
NanoSupport — Support Ticketing & Knowledgebase for WordPress
This WordPress Support Plugin enables you to generate a powerful support module that is totally free of cost. It also consists of a controllable communication in a private way among you and other users. Besides, this plugin also allows you to create a user account’s username automatically in the ticket submission.
Provided features:
- Smart templating for a nice theme
- Smartly designed Support Center
- Completely Private ticketing
- Ticket submission with registration
- Ticket submission with login (Beta Feature)
- Rich Text editor for the new ticket
- Auto-generate user account’s username
- Knowledgebase
- Knowledgebase content categories
- Copy ticket content into Knowledgebase document
- Ticket departments
- E-Commerce Support
Highlights:
- Quick support
- Excellent
Show Support Ribbon
Show Support Ribbon is a powerful WordPress Ticket Plugin that allows you to display support for your events, charity and so on. In addition, this plugin also consists of 4 built-in ribbon styles and it is also very easy to customize. A number of features are also included in this plugin.
Provided features:
- Plug-n-play functionality
- No configuration required
- Regularly updated and “future proof”
- Shortcode and template tag
- Super-slick toggling settings page
- Choose one of four built-in ribbon styles
- Customize the ribbon with your own CSS
- Control the link text, link URL, and title text
- Includes copy/paste CSS recipes
- Includes an option to restore default settings
Highlights:
- Good Stuff
- Lightweight
- Effective
Free Live Chat Support
This WordPress Support Plugin enables you to insert a free live support chat for WordPress sites. Thanks to this, you are able to chat with your customer easily and give them powerful support. In addition, using this plugin also allows you to use the Forever Free Plan which is completely free with as many as sites, chats or sessions.
Provided features:
- Custom chatbox width and height
- Chatbox skins
- Chatbox transparency
- Chatbox statuses
- Proactive chat
- Canned responses
- Chat history
- Chat transcripts history
- Position chat box bottom left or right
- Agent visible/invisible statuses
- Agent job title
Highlights:
- Easy to use
Conclusion
All in all, it’s time for you to check out the collection of WordPress Support Plugins to find out the more detailed information and their usefulness. We hope that the list we recommended may be useful for you and other plugin users. If you have any queries or want to ask for more information about that, don’t hesitate to leave your comment below. We will reply to you soon.
What’s more? We also provide a lot of well-performance and high-quality free WordPress themes, so don’t forget to visit our site whenever you want. Hope you enjoy the blog and see you the next time.
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